Antwerpdiamonds.direct takes upon itself to cover the delivery costs to any country or destination, and these costs are therefore not added to your bill. Moreover, all our shipments/deliveries are insured until you sign for their reception. Deliveries of diamonds are handled in a professional & discrete way by specialized couriers like Intex , Brinks & FedEx. All taxes and import duties are to be covered by the customer.
Antwerpdiamonds.direct, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds. At Antwerpdiamonds.direct, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. All our diamonds are warranted to be conflict free. If one of our suppliers was ever found to be in violation of that process, we would immediately sever that relationship. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade. Diamonds are mined throughout the world, including major mines in Australia, Africa, Russia and Canada. Diamonds are a major source of good in many African nations, employing and providing healthcare to thousands. For more information on this issue, please visit DiamondFacts.org.
When you order a loose diamond , we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.
If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee of 200 euros.
We understand that some customers might end up in a situation where they will be in need of funds. Due to this, they might want to sell their previously purchased ( at Antwerpdiamonds.direct) diamond. We promise to give a fair offer to repurchase previously sold diamonds at a ‘fair’ market price. All costs ( recertification, shipping, handling, insurance etc..) will be taken into account. If we are not interested in repurchasing, we will do our utmost to find a customer who will be. We are pretty certain that you will receive an offer on your diamond within 7 working days, and if accepted, payment will be done within 14 days of closing the deal.
Our low price match guarantee makes it easy to purchase diamonds with peace of mind. If you find a comparable IGI , HRD or GIA certified diamond at a lower price, call us to discuss the options. If the offer meets our qualifications, we’ll match the price.
We understand that some customers might be interested in eventually buying bigger diamonds. Therefore we are ready to help you upgrade. Often people buy a diamond within a particular budget, later in life, as they progress in their careers, they think about buying bigger diamonds. Obviously this decision implies ‘spending’ ( or investing more funds). Since we are confident in diamonds, we offer you the possibility of settling a part of your ‘upgraded’ stone, with your previously purchased ( at Antwerpdiamonds.direct) diamond.
Please contact us with details of your diamond and the one that you will want to upgrade to, and we will do the calculation for you. Only diamonds bought at Antwerpdiamonds.direct.direct in the original packaging and accompagnied with the original certificate are eligible.. Each transaction will be made in its own merit. In most cases, you can rest assured that apart from small administrative fees ( updating the older certificate, shipping, handling, insurance ) you will be benefitting from extraordinary conditions.
According to our terms and conditions all our clients have the possibility to return their diamond within 14 days after purchase and delivery of the product. Read our detailed return policy for more details
Our diamond education pages help you to understand the 4 C's of diamond quality so yo can choose your next diamond wisely.