At antwerpdiamonds.direct all our customers have the right to return their diamond within 14 days after delivery, no questions asked.
To return your purchase to antwerpdiamonds.direct, call +32 3 233 91 60 to speak with a Diamond Consultant or mail us at [email protected]
You will receive a Return Authorisation Code as well as detailed instructions for returning your order.
Return all the original packaging. You may be liable for the replacement cost of the packaging and collateral material. For example, the diamond certificate is unique and carries a price EUR 200 replacement fee.
Return the diamond in its original sealed container. If the seal has been breached or tampered with we cannot provide a refund.
Address your package. You will receive the address of a special destination for returns. For security reasons, do not write antwerpdiamonds.direct anywhere on the outside of the box.
Call before returning items. Any unauthorised, improperly packaged, or non-insured packages will be returned to sender. Items that have been damaged in any way cannot be accepted for return.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, altered, or damaged in any way cannot be accepted for return. Returns with no antwerpdiamonds return code, and packages that are improperly packaged or uninsured will be refused.
Below are the conditions and instructions to return your diamond to us.
Reshipment of the purchased product
The product, object of renouncement, has to be reshipped to Alpilex Diamond Mfg. BVs' business seat at Pelikaanstraat 78,Room 2001, Box 140, 2018 Antwerp Belgium, where a representative of Alpilex Diamond Mfg. BV will receive it.
Under no circumstances Alpilex Diamond Mfg. BV will be responsible for the (arrangement of the) return, neither intervene in the arrangement of the insurance coverage for any returns.
Costs and Insurance of reshipment and costs resulting from incorrect application of the customs procedures related to the re-importation (from outside the European Union) of the purchased diamond will always be borne by the client. Alpilex Diamond Mfg. BV will never be liable for damages -theft and lost included- of the reshipped product/packaging.
Inspection of reshipped products
As soon as the object of renouncement is received at Alpilex Diamond Mfg. BV it will be submitted to a quality control by one of the inspectors of Alpilex Diamond Mfg. BV, in order to control if the condition of the reshipped product and packaging meets the requirements to be object of the right of renouncement or to be exchanged.
When reshipped, Alpilex Diamond Mfg. BV will notify reception of the reshipment to the client by email or fax.
Reimbursement of the price
The purchase price (reduced by the costs as mentioned here above) paid by the client will be reimbursed by Alpilex Diamond Mfg. BV within ten (10) working days after a satisfactory quality control of the reshipped parcel.
Reimbursement will be done by transfer on the bank account mentioned by the client for this purpose.
When the reshipped/returned product and packaging does not meet the renouncement requirements, no reimbursement will be done. In this case the reshipped products remain the property of the client and the client is obliged to collect the product within two weeks after the day that Alpilex Diamond Mfg. BV notified her refusal to accept to take the product back or to exchange it. On his request the product can be reshipped to the client after payment of all reshipment costs and charges (including – if any - costs resulting from incorrect application of the customs procedures related to the re-importation of the purchased jewel from outside the European Union).