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Order process

Antwerpdiamonds.direct makes sure that your purchase happens smoothly and securely. You can order with absolute confidence, since we offer you a guarantee that you will be satisfied with our secure and simple ordering process. You also have 14 days to return the diamond, if you are not absolutely satisfied.

Our webshop is audited every year and we are proud to carry the Safe Shops Certificate so you can be absolutely  sure that you can purchase with absolute trust.

We also offer free, insured shipping in Europe and are able to supply to many other countries ( contact us for options ).

 

Order process and delivery times

 

At Antwerpdiamonds.direct, the European experts for Premium Loose Certified Diamonds,  you will find the perfect diamond for any occasion - to make your diamond wedding or engagement ring, as an anniversary gift or for investments purposes. If you are not sure which diamond to select, you can always contact our  diamond experts and book an appointment for a consultation via live chat, telephone or in our offices. Our diamond experts will gladly help you in finding the most beautiful , highest quality diamond for your budget.

 

Delivery times for loose diamonds

 

At Antwerpdiamonds.direct, we have pre-selected the best possible diamonds, in order to insure that your choice will always be the right one. All our diamonds  are of Premium Colors, Cuts and Clarities., and at the best possible prices We are diamond manufacturers and show you only diamonds we have available in our own stock or diamonds from our partners that  we know are available in Antwerp, Belgium. This way we can guarantee you delivery within Europe within 3-14 working days. We always try to make sure delivery times are kept as short as possible, typically we supply within 5 working days

We update our stock daily, but sometimes it may happen, that the diamond that you have chosen has been sold offline. in this case we will contact you and offer you a similar or a better alternative. 

 

Order process.

 

    • As soon as you place your order at Antwerpdiamonds.direct, you will receive an order confirmation per e-mail.

    • When your order is confirmed ,either the diamond will be ready for immediate shipping, or our buyers will contact the supplier in order to control and eventually purchase it.  All this, within one working day from the placing of your order.. On the rare occasion that your diamond is no longer available then our customer service will contact you with alternatives.            

    • Once the diamond is secured in our offices and has passed inspection, your diamond will be prepared for shipping to your delivery address. The same day you will receive a shipping confirmation with your tracking number. In most cases the diamond will be supplied within  the next two days.

Payments options

 We offer a wide range of payment options to our customers like Paypal , We accepts maestro and all major credit cards (visa , mastercard) via Ingenico and even granta  small discount for wire transfers.

 

Shipping

 All orders within Europe and the USA are shipped fee and insured.


Secure payments

 At Antwerpdiamonds.direct you  can place your order in a secure environment. All orders are protected throughan SSL certificate and we are using one of the European market leaders, Ingenico as our payment processor.

 

Return policy

In case you do regret your order we offer a 14 day return  possibility to our customers